So far, the Federal Department of Finance has approved the following providers of ombudsman services under FinSA:

  1. Finanzombudsstelle Schweiz (FINOS)

    Talstrasse 20
    CH-8001 Zurich
    Website: www.finos.ch

    Ombudsman:
    Beyzade Han
    Email: beyzade.han@finos.ch
    Phone: +41 (0)44 552 08 00

    Factsheet

    Eligible for affiliation: Financial service providers according to the FinSA

  2. Ombudsman's Office for financial service providers (OFD)

    Bleicherweg 10
    CH-8002 Zurich
    Website: www.ofdl.ch

    Ombudsman:
    Roland Gassmann
    Email: ombudsmann@ofdl.ch
    Phone: +41 (0)44 562 0525

    Factsheet: Download

    Eligible for affiliation: Financial service providers according to the FinSA

  3. OFS Ombud Finance Switzerland

    10, rue du Conseil-Général
    CH-1205 Genève
    Website: www.ombudfinance.ch

    Eligible for affiliation: Financial service providers according to the FinSA

  4. Swiss Banking Ombudsman Foundation

    Bahnhofplatz 9
    CH-8021 Zurich
    Website: www.bankingombudsman.ch

    Eligible for affiliation: Members of the Swiss Bankers Association

  5. Financial Services Ombudsman (FINSOM)

    Avenue de la Gare 66
    CH-1920 Martigny
    Website: www.finsom.ch
    +41 27 552 04 24

    Eligible for affiliation: Swiss and foreign financial service providers

    Affiliation conditions

  6. Ombudsman for Financial Services - Swiss Chambers’ Arbitration Institution (SCAI)

    4, boulevard du Théâtre, P.O. Box 5039
    CH-1211 Geneva 11

    Phone: +41 (0)22 819 91 57


    Loewenstrasse 11, P.O. Box
    CH-8021 Zurich

    Phone: +41 (0)44 217 40 61


    c/o CC-TI – Corso Elvezia, P.O. Box
    CH-6901 Lugano

    Phone: +41 (0)91 911 51 11


    E-Mail:      Ombuds-fin@scai.swiss 
    Website:   www.swissarbitration.org/ombuds-FIN

    Factsheet: Download

    Tarrifs:      Download

    Eligible for affiliation: Financial service providers according to the FinSA

  7. Terraxis SA

    Rue de la Tour-de-Île 1
    CH-1204 Geneva
    Website: www.terraxis.ch

    E-mail: affiliation@terraxis.ch, Phone: +41 22 732 61 19

    Ombudsmen: Jérémie Girod, Gaudéric Massot, Delphine Grandin, Georges Gherardi

    Factsheet: Download

    Eligible for affiliation: Financial service providers according to the FinSA

  8. Aussergerichtliche Schlichtungsstelle für Finanzdienstleistungen im Fürstentum Liechtenstein

    Ombudsman: Dr. Peter Wolff, c/o PricewaterhouseCoopers AG, Birchstrasse 160, 8050 Zurich

    Eligible for affiliation: Ombuds office for asset managers domiciled in Liechtenstein who are members of the Association of Independent Asset Managers in Liechtenstein and who have clients in Switzerland or are otherwise affected by the scope of the FinSA.

    Website: www.schlichtungsstelle.li

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    Seit 2020 führt die BX Swiss AG im Rahmen des schweizerischen Bundesgesetzes über die Finanzdienstleistungen (FIDLEG) eine FINMA zugelassene Prüfstelle für Prospekte und ein Beraterregister.

    KONTAKT

    BX Swiss AG
    Talstrasse 70
    CH-8001 Zürich

    +41 31 329 40 55
    office@regservices.ch