FDF approves FinSA ombudsmen
In future, disputes about legal claims between customers and financial service providers are to be resolved by an ombudsman’s office within the framework of a mediation procedure if possible. Pursuant to Art. 77 FinSA, financial service providers must therefore join an ombudsman’s office prior to commencing their activities.
The Federal Department of Finance (FDF) announced today that it has approved the following ombudsman offices for financial service providers:
- Association “Finanzombudsstelle Schweiz (FINOS)”
- Association “Ombudstelle Finanzdienstleister (OFD)”
- Foundation “Ombud Finance Switzerland (OFS)”
- Foundation Swiss Banking Ombudsman
Further information on the individual ombudsman offices can be found on our website.
The connection to an ombudsman’s office is one of the requirements for the registration of client advisors in the client advisor register of BX Swiss AG. The obligation to join an ombudsman’s office also applies to foreign financial service providers who provide cross-border services for Swiss clients or clients in Switzerland. The Registration Office – which will manage the Swiss register of advisors – will be approved by FINMA and is expected to be in place in the coming weeks. We will inform you as soon as the date of the approval is known.
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